Latest update: May 2026

1. Who We Are

Artisans’ Log Homes is a custom log home builder based in Tappen, British Columbia, Canada. We are committed to protecting the privacy of everyone who visits our website or contacts us about our services.

Our website address is: https://www.artisanloghomes.com/

This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding that information. It applies to all visitors and contacts, whether you are located in Canada, the United States, or elsewhere.

2. Applicable Privacy Laws

As a British Columbia-based business, we operate in compliance with the following privacy legislation:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • British Columbia’s Personal Information Protection Act (PIPA)
  • Quebec’s Act respecting the protection of personal information in the private sector (Law 25), to the extent applicable
  • Canada’s Anti-Spam Legislation (CASL) with respect to commercial electronic messages

For visitors located in the United States, we also endeavour to meet reasonable data privacy expectations. If you are a California resident, please refer to Section 12 for additional information.

3. Information We Collect

Contact Form

When you submit a contact form on our website, we collect the following information:

  • Full name
  • Email address
  • Phone number
  • Project details (as provided voluntarily by you)

This information is used solely to respond to your inquiry. Submitting the contact form does not automatically add you to our email marketing list. You will only be added to our mailing list if you explicitly check the opt-in box on the contact form.

Email Marketing Opt-In

If you choose to subscribe to our email newsletter, your name and email address are collected and stored through Mailchimp, our third-party email marketing platform. You can unsubscribe at any time using the unsubscribe link included in every email we send, or by contacting us directly.

Landing Pages (Leadpages)

Some of our opt-in pages are hosted through Leadpages, a third-party landing page platform. Leadpages does not retain or store your personal data on our behalf. Any information you submit through a Leadpages form (typically your name and email address) is passed directly to Mailchimp and stored there.

Website Analytics and Advertising Tools

We use several third-party tools to understand how visitors use our website and to measure the effectiveness of our advertising. These tools may collect data automatically when you visit our site, including your IP address, browser type, device type, pages visited, time spent on pages, and general geographic location.

The tools we use include:

  • Google Analytics (via Google Tag Manager), to measure website traffic and visitor behaviour
  • Google Ads (via Google Tag Manager), to track the performance of our paid advertising campaigns
  • Meta Pixel (Facebook/Instagram), to measure the performance of our paid advertising on Meta platforms

We do not use these tools for retargeting or to serve ads to past visitors of our website. We do not build custom audiences from website visitor data for advertising purposes.

Google Tag Manager is used to manage and deploy these tracking tools without requiring direct code changes to our website. Google Tag Manager itself does not collect personal information.

Cookies

Our website uses cookies and similar tracking technologies. A cookie consent banner is displayed when you first visit our site, and tracking cookies are only activated with your consent, in accordance with applicable Canadian privacy law.

The types of cookies we use include:

  • Essential cookies: required for the website to function correctly (e.g., your cookie consent preference)
  • Analytics cookies: used by Google Analytics to collect aggregated, anonymized data about how visitors use the website
  • Advertising cookies: used by Google Ads and Meta Pixel to measure ad performance (not for retargeting)

You can manage or withdraw your cookie consent at any time by using the cookie settings option on our website, or by adjusting your browser settings. Note that disabling certain cookies may affect the functionality of the website.

Embedded Content

Pages on our website may include embedded content from third-party sources, such as videos or maps. Embedded content behaves as though you have visited the third-party website directly, and those providers may collect data, set cookies, or track your interactions with that content. We encourage you to review the privacy policies of any third-party services whose content appears on our site.

Media Uploads

If you upload images to our website (for example, through a form or submission process), you should be aware that image files may contain embedded location data (EXIF data). We recommend removing location data from images before uploading them, as this data could be visible to others.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your inquiry or project request
  • To send you email newsletters and updates, if you have opted in
  • To measure and improve the performance of our website
  • To measure the effectiveness of our advertising campaigns on Google and Meta
  • To comply with applicable legal obligations

We do not sell, rent, or trade your personal information to third parties. We do not use your information for automated decision-making or profiling.

5. Legal Basis for Processing

Under PIPEDA and PIPA, we collect, use, and disclose personal information only with your knowledge and consent, or as otherwise permitted or required by law. Specifically:

  • Contact form submissions: collected with your implied consent at the time of submission, for the purpose of responding to your inquiry
  • Email marketing: collected with your express opt-in consent, in compliance with CASL
  • Analytics and advertising measurement: collected with your consent through our cookie consent banner

6. Third-Party Services and Data Sharing

We share your information with the following third-party service providers only to the extent necessary to operate our website and business:

  • Mailchimp (email marketing): stores your name and email address if you have opted in to our mailing list
  • Leadpages (landing pages): passes form submissions to Mailchimp; does not independently store your data
  • Google (Analytics, Ads, Tag Manager): receives anonymized analytics and ad performance data
  • Meta (Facebook Pixel): receives ad performance measurement data

Each of these providers maintains their own privacy policies and data handling practices. We encourage you to review them:

Mailchimp: https://www.intuit.com/privacy/statement/

Leadpages: https://www.leadpages.com/privacy

Google Privacy Policy: https://policies.google.com/privacy

Meta Privacy Policy: https://www.facebook.com/privacy/policy/

We do not share your personal information with any other third parties except as required by law or with your express consent.

7. How Long We Retain Your Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

  • Contact form inquiries: retained for the duration of our business relationship and for a reasonable period thereafter (typically up to 3 years), in case of follow-up
  • Email marketing records: retained for as long as you remain subscribed, plus a reasonable period to comply with legal obligations. You may unsubscribe at any time
  • Analytics data: aggregated and anonymized website usage data is retained in accordance with Google Analytics’ data retention settings (default: 14 months)
  • Cookie consent records: retained as required to demonstrate compliance

8. How We Protect Your Information

We take reasonable steps to protect the personal information we hold from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

  • Secure HTTPS encryption on our website
  • Limiting access to personal information to authorized personnel only
  • Using reputable, industry-standard third-party platforms (Google, Meta, Mailchimp, Leadpages) with their own security protocols

While we work diligently to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

9. Data Breach Procedures

In the event of a privacy breach that poses a real risk of significant harm to individuals, we will take the following steps:

  • Contain the breach and assess the scope and risk
  • Notify affected individuals as soon as reasonably possible
  • Report the breach to the Office of the Privacy Commissioner of Canada (OPC) and/or the BC Information and Privacy Commissioner (OIPC BC), as required under PIPEDA and PIPA
  • Document the breach and our response

10. Your Rights

You have the following rights with respect to your personal information:

  • Access: you may request a copy of the personal information we hold about you
  • Correction: you may request that we correct inaccurate or incomplete information
  • Withdrawal of consent: you may withdraw your consent to our collection or use of your information at any time, subject to legal or contractual restrictions
  • Deletion: you may request that we delete your personal information, subject to our legal obligations to retain certain records
  • Unsubscribe: you may opt out of marketing emails at any time using the unsubscribe link in any email we send

To exercise any of these rights, please contact us using the information in Section 13 below. We will respond to your request within 30 days.

11. Children’s Privacy

Our website is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will take prompt steps to delete it.

12. Notice for California Residents (CCPA)

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected about you, the right to request deletion, and the right to opt out of the sale of personal information.

We do not sell personal information. For CCPA-related inquiries, please contact us using the information in Section 13.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: info@artisanlog.com

Artisans’ Log Homes

Tappen, British Columbia, Canada

Website: https://www.artisanloghomes.com/

You also have the right to file a complaint with:

  • Office of the Privacy Commissioner of Canada (OPC): www.priv.gc.ca
  • Office of the Information and Privacy Commissioner for BC (OIPC BC): www.oipc.bc.ca

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the “Last Updated” date at the top of this policy. We encourage you to review this policy periodically.

Continued use of our website after any changes constitutes your acceptance of the updated policy.